Our payments are processed through PayPal. When we issue a refund, PayPal still keeps a portion of the sale. We will usually give you at least a partial refund (typically around 30 cents less than the original payment) to compensate, but for a full refund, the criteria below must be met:
You purchased the app through our website. App Store refund requests need to be directed to Apple. If your copy came from neither our website nor the App Store, then it is an illegal copy
Be sure you have read the information presented to you on both the information page and the download page, and the page you're taken to after the PayPal checkout
For most applications, you clicked a link certifying that you read that material before downloading
If you experience a technical issue, please try to resolve it with Support first
Check out both the general FAQs, and the FAQs specific to the application you downloaded
If they don't answer your question, you can contact our support at issues@appleclubsv.com
If you write an email, please make it as detailed as possible
You must delete the application off of your computers
You do not get to keep the application without paying. Otherwise, no refund can be given
You can uninstall the application yourself by simply dragging it to the trash, but we may ask you to run an uninstaller just to verify that it's no longer on your Mac
You must request the refund within 14 days
There are exceptions to this, but we deal with each refund request on a case-by-case basis
Duplicate payments
If the two payments are within minutes of each other, we'll assume it was accidental and refund the second one automatically
We will only issue partial refunds for duplicate payments if we determine that the extra payment(s) were intentional. Example: You buy an application, and a day later, you buy it again.
You'll get notices when an update to an application is released, and as explained in the notice, that does not require an additional purchase
There are, of course, other circumstances where you may want a refund, such as if the application isn't compatible with your Mac, you inadvertently purchased it, etc. As mentioned above, we handle each request on a case-by-case basis, but we usually grant refunds under such circumstances.
If you open a dispute without raising your issue with support first, and we grant your proposed resolution, you will no longer be able to purchase from us in order to prevent abuse. We do not have access to a blocking mechanism, but any future attempts will be ignored.